A proven and experienced instructional designer, solution architect and natural storyteller.

Learning and Development Professional based in Atlanta, Georgia

Contact: mark@markoglesby.net

Phone: 770-851-7380

Experience

09/2022 – 09/2024
Corbus, LLC – Corporate Trainer/Senior Solution Architect
As a dynamic leader and innovator, I spearheaded training programs across North America and India, developing 9 new employees and expanding team expertise. I led 8 discovery workshops, improving process efficiency by 35%, and implemented automation solutions that boosted customer productivity by over 40%. My sales demonstrations increased contract closures by 30%, generating $250K in new revenue. Additionally, I conceptualized and created 13 custom software applications, enhancing user experience by 50% and adding new features to Esko products.
03/2021 – 06/2022
Esko – Solution Architect-Implementation and Training
Implemented and configured 3 custom automation solutions using the Esko toolset, increasing client productivity by an average of 35% and reducing manual processes by 50% across multiple customer locations. This involved conducting needs analysis workshops to determine customer needs, developing tailored solutions, training end users, and customizing the implementations to address additional requirements. My comprehensive approach ensured successful adoption and optimization of Esko's automation tools, significantly enhancing clients' operational efficiency.
03/2020 – 07/2022
Esko – Application Support Engineer
Provided remote support for Esko WebCenter and Automation products, resolving 84% of issues within 24 hours and maintaining a 4.8/5 customer satisfaction rating across over 500 support interactions yearly. This demonstrates my technical expertise, efficiency, and commitment to excellent customer service in handling Esko's packaging and artwork management solutions.
03/2013 – 03/2020
Esko – Corporate Trainer/Senior Application Engineer
Orchestrated over 35 annual corporate training programs a year for 1000+ end-users on the Esko Suite, achieving a 95% satisfaction rate and reducing support tickets by 30%. Additionally, I developed 30+ comprehensive training modules for online and onsite delivery, which were used by the North American learning team to train over 1200 customers. This resulted in a 45% increase in skill proficiency and a 30% reduction in time-to-competency across key Esko applications.
10/2007 – 03/2012
Benson Marketing – Prepress Manager
As the leader of a 2-member Prepress department, I boosted team productivity by 40% and cut turnaround times by 25%. I implemented 5 key automation systems, reducing manual tasks by 60%, increasing production output by 30%, and saving an estimated $150,000 annually.

Education

Bachelors of Science in Learning, Design, and Technology-Instructional Design
Minor: Information Technology
Expected: 05/2026
Kennesaw State University-Kennesaw, GA
Latin Honors: Summa Cum Laude
Associate of Applied Science in Computer Programing
07/2023
Chattahoochee Technical College-Marietta, GA
Associate of Applied Science in Graphic Design
05/1989
Tampa Technical Institute-Tampa, FL

Skills & Tools

Instructional Design

  • Articulate Storyline 360
  • Articulate Rise
  • TechSmith Camtasia
  • Telestream ScreenFlow
  • Adobe Captivate
  • Moodle
  • D2L Bright Space
  • WordPress LMS Plugins
    • LearnDash
    • Tutor LMS
    • Masteriyo LMS
  • SCORM/xAPI/mi5
  • Genially

Graphic Design

  • Adobe Creative Cloud
    • Photoshop
    • Illustrator
    • InDesign
    • After Effects
    • Premiere Pro
    • Acrobat Pro
  • DaVinci Resolve
  • Canva
    • Affinity
    • Cavalry
  • PowerPoint/Excel/Word
  • Esko Suite of Prepress Tools
  • Enfocus Pitstop Pro/Switch

Programming Languages

  • Java
  • Python
  • JavaScript
  • HTML/CSS
  • PHP
  • SQL
  • XQuery, XML, XPath
  • JSON
  • Regular Expressions

Server and Client

  • Microsoft Server
  • Mac and Windows Clients
  • SQL Server Management Studio
  • Git
  • JetBrains IDEs
  • WordPress

AI and Automation

  • OpenAI API
  • n8n
  • Zapier
  • Microsoft Power BI Platform
  • JasperReports

My Story

I began my career after earning a two-year degree in graphic design, stepping into production as a prepress manager and quickly becoming a trusted subject-matter expert. I was known for leadership, technical depth, and a drive to improve workflows. Ready to move beyond production, I joined a software company as a corporate trainer in the print production market. When the company was acquired, I stayed and spent the next decade discovering that teaching wasn’t just part of my job, it was what excited me most.

When COVID brought face-to-face training to a halt, I pivoted into high-level Customer Support and eventually into a Solution Architect role, leading strategic implementations for enterprise clients and global teams. I later continued that work at Corbus LLC, until I made a deliberate decision to return to school and earn a degree in instructional design. That choice brought clarity. I no longer wanted to train as a function of a product, I wanted to design meaningful learning experiences grounded in how adults truly learn. After graduation, I’m ready to return to work focused fully on instructional design and training, combining industry expertise with a reinvigorated purpose.

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